Residential Resources Grievance Policy

In the event that a consumer receiving services from Residential Resources has a complaint, grievance, problem, or concern, they can set up a meeting with one of our regional directors to discuss their concerns.

Our state and regional directors are:

New Hampshire

Scott Dow
55 South Commercial Street
Manchester, NH 03101
(844) 281-0421

New York

Kevin Defayette
304 New York Road
Plattsburgh, NY 12901
(877) 643-0303

Maine
Ellis Baum
51 US Route 1, Suite B
Scarborough, Maine 04074
(888) 715-8086

If the consumer is not satisfied with the meeting and would like to have an additional discussion about their concerns they can contact the President of Residential Resources, at:

Kenda Howell
39 Summer Street
Keene, New Hampshire 03431
(800) 287-2911

All grievances shall be documented and Residential Resources will be responsible for providing a written response describing the resolution and/or outcome of the grievance.