In the event that a consumer receiving services from Residential Resources has a complaint, grievance, problem, or concern, they can set up a meeting with one of our regional directors to discuss their concerns.

Our state and regional directors are:

New Hampshire Scott Dow 136 Harvey Road Suite B-105 Londonderry, NH 03053 Tel: 844-281-0421

New York Heather Cothran 14 New York Road Plattsburgh, NY 12903 Tel: 877-643-0303

Maine Kristen Petersen 39 Mechanic St. Suite 700 Westbrook, ME 04092 Tel: 888-715-8086

If the consumer is not satisfied with the meeting and would like to have an additional discussion about their concerns they can contact the President of Residential Resources, at:

Kenda Howell
39 Summer Street
Keene, New Hampshire 03431
(800) 287-2911

All grievances shall be documented and Residential Resources will be responsible for providing a written response describing the resolution and/or outcome of the grievance.