Tuesday, October 3, 2023

Residential Resources Grievance Policy

In the event that a consumer receiving services from Residential Resources has a complaint, grievance, problem, or concern, they can set up a meeting with one of our regional directors to discuss their concerns.

Our state and regional directors are:

New Hampshire

Scott Dow
136 Harvey Road
Suite B-105
Londonderry, NH 03053
Tel: 844-281-0421

New York

Heather Cothran
14 New York Road
Plattsburgh, NY 12903
Tel: 877-643-0303


Kristen Petersen
39 Mechanic St.
Suite 700
Westbrook, ME 04092
Tel: 888-715-8086

If the consumer is not satisfied with the meeting and would like to have an additional discussion about their concerns they can contact the President of Residential Resources, at:

Kenda Howell
39 Summer Street
Keene, New Hampshire 03431
(800) 287-2911

All grievances shall be documented and Residential Resources will be responsible for providing a written response describing the resolution and/or outcome of the grievance.