In the event that a consumer receiving services from Residential Resources has a complaint, grievance, problem, or concern, they can set up a meeting with one of our regional directors to discuss their concerns.
Our state and regional directors are:
| New Hampshire
Scott Dow |
New York
Heather Cothran |
Maine
Kristen Petersen |
If the consumer is not satisfied with the meeting and would like to have an additional discussion about their concerns they can contact the President of Residential Resources, at:
Kenda Howell
39 Summer Street
Keene, New Hampshire 03431
(800) 287-2911
All grievances shall be documented and Residential Resources will be responsible for providing a written response describing the resolution and/or outcome of the grievance.