We offer two forms of service coordination in New York State:  Comprehensive Medicaid Service Coordination (MSC) and alternative Plan of Care Support Services (PCSS).

Our service coordinators provide ongoing assistance to people and their families to help them gain access to services and supports appropriate to their needs.   We use a person-centered planning process to develop, implement, and maintain a plan that is highly individualized and focused on getting the right services for the right needs.

Our Plan of Care Support Services is an alternative form of service coordination.  This model of service is designed to offer formal supports on a semi-annual basis.  This service is typically more focused on assisting individuals to review and update their Individualized Service Plan (ISP).

We offer several day programs for people with developmental disabilities.  Both our Community Habilitation and Day Habilitation services focus on supporting community integration, integration, and relationship building.  Daily activities vary depending on the needs and interests of the person being served.

Our Family and Education Training workshops are typically individualized and designed to provide families with the information they need to make informed decisions about the care of their children. Because the service system requires that a person must accept at least one waiver service to maintain Medicaid eligibility, FET services are uniquely designed to help acquaint families about service alternatives.

We provide Fiscal Intermediary Services that allow people who receive state funding the ability to identify and design their own services as well as manage all of the associated costs.  When Residential Resources acts as a Fiscal Intermediary, we do not function as the service provider, but rather a provider of financial management and financial accountability.  Further, Residential Resources is considered the employer of record for the families who hire and manage their own staffing resources.

Our respite services provide temporary relief to families and other service providers who are responsible for the primary care and support of a person with a developmental disability.  Respite care allows families to better meet the needs of their loved one.

We provide a wide range of services for people who are eligible for the Traumatic Brain Injury (TBI) and the Nursing Home Transition and Diversion (NHTD) waivers.  These services are designed to support people in their own homes and avoid long term care placements.

Our service coordinators assist people and their families to gain access to services and supports appropriate to their needs.   We use a person-centered planning process to develop, implement, and maintain a plan that is highly individualized and focuses on getting the right services for the right needs.

Our Independent Living Skills Training services are designed to promote personal independence and skills necessary for community living.  We provides services that include, but are not limited to: skill assessment, self-care, medication management, task completion, communication skills, interpersonal skills, socialization, sensory/motor skills, mobility, community transportation skills, problem-solving skills, money management, and ability to maintain a household.

Home and Community Support Services at Residential Resources are designed to ensure the health and welfare of the people we serve.  We provide education and assistance with daily living activities, necessary household maintenance activities, transportation, community experiences and general supervision support.

Our Structured Day Services are provided in the community, and are focused on improving or maintaining the skills and abilities required to live lives that are as independent and self-directed as possible.  These services may include activities that improve socialization; problem solving skills; supervision of, or assistance with, self-care; medication management; task completion; communication skills; mobility; transportation skills; money management skills, and the skills needed to maintain a household.

Our Community Integration Counseling Services are designed to help the people we serve manage emotional reactions that can arise from living in the community.  Counseling can also help to build and maintain meaningful relationships with family members and friends.

Environment Modifications (E-Mods)
Residential Resources can assist people to find ways to adapt their home environments to increase their ability to live independently in their own home.  Environmental modifications may include things like ramps, lifts, hand rails, or bathroom modifications (roll-in showers).  We help people find appropriate contractors and service providers who can provide modifications that will address sensory deficits, such as Braille identifications systems, strobe light smoke detectors, alarm devices, and modifications that promote a safer environment.  Additional examples of a safer environment might include things like window protection, reinforcement of walls, open-door signal devices and durable wall finishes.